Job Description

Our store teams are the heart of Leap ! We are looking for an innovative and engaging Store Leader for CUTS Clothing boutique located in the West Village . This leader will build dynamic store teams to create exceptional customer experiences and drive store performance to achieve business goals.

The Leap platform launches and operates insight-driven retail stores for modern brands with better performance and less risk.  Among the trailblazing brands we work with are: ASTR the Label, ThirdLove, Rent the Runway, Ring Concierge, Malbon Golf, Frankies Bikinis, Bad Birdies, True Classic Tees and many more. 

What We’re Looking For:

• Influence and inspire a team to create memorable in store experiences and foster a positive environment
• Ideate, create and execute action plans to drive sales and client engagement 
• Recruit top talent for all positions in store; Sales Associates and Sales Supervisors
• Ensure store standards are maintained by delegating tasks amongst; cleanliness, visual merchandising and operational tasks (inventory counts, tagging, receiving + processing shipment)
• Curate and execute fruitful in store activations and support with new store openings as needed
• Embrace learning and leveraging new technologies, systems, apps, etc.; experience with Shopify, Endear, Slack, Google Office is a plus
• Ability to operate independently and work effectively under pressure, support completion of store opening/closing procedures
• Build out team schedule while managing payroll effectively
• Keep an agile work schedule to support business needs; including days, nights, weekends, holidays; must work 40hrs/week  
• 2+ years of direct management experience
• 3+ years of customer service and/or retail experience; background in similar category preferred
• Must be at least 18+ years of age
• Maintain an active floor presence, including standing + walking for extended periods of time
• Comfortability using a ladder and lifting a maximum of 50lbs

Who YOU Are:

• People Leader- Effectively guides and motivates others through coaching and mentoring, training and building a bench of future leaders. Strategically delegates tasks to team members to build capabilities and maximize productivity.
• Customer Obsessed/Hospitality Driven- Seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills.
• Adaptable & Entrepreneurial - Navigates a matrix environment, remaining nimble and flexible, maintaining a growth mindset to identify root causes and creative problem solve.
• Collaborator- Actively seeks and provides feedback, thrives on building relationships and working with teams. 
• Professional- Punctual & reliable. Proven ability to handle customer inquiries, complaints, and requests with professionalism and empathy.
• Brand Advocate/Category Expert- Exhibits strong product knowledge and the ability to provide accurate and helpful information to customers.
• Detail Oriented - Operates with high efficiency and effectiveness, consistently produces polished and quality work.

Measures of Success:

• Employee Retention Rate: Ability to hire, develop, and promote team members
• Drive sales goals through Key Performance Indicators: Conversion, Average Order Value (AOV) and Units Per Transaction (UPT)
• Clienteling: Client Outreach, Networking NPS (net promoter score)
• Ability to accomplish tasks + meet deadlines effectively

Leap Perks:

• Unlimited PTO (blackout periods apply)
• Bonus Eligible
• 401K
• Medical, Dental & Vision benefits
• Employee discount + wardrobe allotment for participating Leap brands

If you’re passionate about helping emerging brands succeed and being an integral part of the revolution of retail, a career at Leap could be your ideal match. Leap.com

Salary: 60k-72k

In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued

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