Skin Health Consultant (SHC)
As a ZO® SkinHealth Consultant, yourduties include providingexcellent customer service, meetingand exceeding sellinggoals, educating clientson the benefitsof following the ZO®Skin Health protocols, recommending products and services best suited to each client,developing a loyalclientele, maintaining presentationstandards, skincare demonstration and non-selling responsibilities.
KEY RESPONSIBILITIES:
•Greet and engage each client enthusiastically.
•Actively listen to your clients to better understand their specific concerns and create a more personalized shopping experience.
•Maintain customer service and selling as the number 1 priority.
•Demonstrate knowledge of store products and services and use this knowledge to build sales, offering every client related items to drive multiple unit sales pointing out key features and benefits.
•Develop and regularly update clientele and schedule routine follow-ups to ensure satisfaction of the program.
•Achieve sales goals while displaying prompt, courteous, knowledgeable and professional behavior.
•Attend periodic training seminars to enhance product knowledge.
•Adhere to shortage control and compliance procedures.
•Promote teamwork.
•Understand and properly execute all systems and procedures to ensure a quick and efficient transaction.
•Handle returns graciously, always saying yes and involving a manager when judgments need to be made.
•Comprehend and maintain department standards and procedures.
•Share equally in the operational responsibilities of the Centre as client traffic allows.
•Adhere to weekly work schedules and be flexible to the needs of business.
•Maintain merchandise presentation standards of Centre and ensure merchandise is replenished on the selling floor following all visual and housekeeping procedures.
•Take initiative to present and sell merchandise in a professional and proficient manner through product demonstrations
.•Proactively seek opportunities to recommend creative strategies and participate in special events which will impact the Centre’s overall business performance.
SKILL SUMMARY:
A successfulSHC is onethat has strong client service andcommunication skills, enthusiasm for success,self-motivation, the abilityto work withthe needs ofclient flow and the creativity to constantly drive the business.
•Previous selling experience and knowledge of the cosmetic industry a plus.
•Ability to build relationships, solve problems, and influence others.
•Possesses drive and is goal-oriented.
•Demonstrates an energetic, enthusiastic, friendly, and positive attitude.
•Ability to work in a fast-paced environment, handle multiple priorities, and learn new procedures.
•Proficient in register transactions and is adaptable to new technology.
•Ability to communicate effectively with clients, peers, and management.
•A team player who possesses the ability to work in a learning environment.
•Exceptional customer service skills
.•Strong interpersonal, organizational, and communication skills.
•Flexible with scheduling and available to work retail hours.
•Ability to multi-task.
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