Job Description

Part Art, Part Science, All Salesforce!

Palladin Technologies is a rapidly-growing Salesforce consulting firm based out of Atlanta with customers across North America. An aptitude for problem-solving, critical thinking, focus on client satisfaction, and desire to be a crucial part of our explosive growth are some of the ingredients of the successful candidate.

Does data motivate you? Identifying key insights? Mapping out a winning business strategy? We are looking for a high performing Salesforce Business Analyst . This role is a project based, business improvement role. Do you dream in improved processes and efficiencies? Here’s your chance to elicit, document and analyze requirements around business challenges – and produce data-driven solutions! The Salesforce Business Analyst is the interpreter between IT and business stakeholders to ensure the best results are achieved.

Responsibilities

• Communicate.
  • When you think about communication, you think about speaking and presenting, but listening is just as important.
  • A BA creates an environment for open conversations, and clearly communicates information back out to the appropriate teams.
• Elicit.
  • The BA asks lots of questions, with the purpose of understanding project goals and getting clarification on what stakeholders want to accomplish.
  • They interview stakeholders, research information or processes related to the project, and observe teams as they work. This sets the foundation for the project.
• Document requirements.
  • Documenting requirements involves recording what was learned. This should be clear and concise, so the information can be easily understood by stakeholders and anyone else involved.
  • The BA must be thoughtful about how they choose to document requirements so they can easily share between teams.
• Analyze Information.
  • Next, the BA reviews requirements and gets a sense of how to accomplish their team’s business goals.
  • They dive into more detail and use data insights to identify what the business needs to do to achieve the desired outcome.
• Facilitate solutions.
  • Based on analysis, the BA then identifies options for solving business challenges.
  • Then they choose the best option and move forward with the best solution.
• Implement solutions.
  • Once the BA comes up with a great business solution, they need to make sure it’s running smoothly and as expected. Are stakeholders seeing benefits? Is anything else needed to support the implementation? Essentially, the BA is a project manager at this point. It’s their job to make sure they reach the end goal, that it’s working well, and stakeholders are happy.
  • The BA keeps the end solution in mind and makes adjustments if anything goes off course.
• Test.
  • Remember to test after the implementation!
  • At this time the BA builds training material to support the implemented solution, and records feedback to start eliciting requirements for the next iteration of the project, if needed.

Relevant Industry & Functional Experience

• Telecommunications or high-tech (software development, software product companies) industry experience highly preferred.
• Client-side experience as a Salesforce user, champion, administrator, etc.
• Prior consulting experience highly preferred.

Requirements and Skills

• BSc degree in Sales, Business Administration, or relevant field with 5+ years of related experience.
• Required Salesforce Certifications ADM201 (Salesforce Certified Administrator), Sales or Service Cloud Consultant, Salesforce Certified Business Analyst (ok to achieve this within 30 days of hire)
• Excellent analytical and problem-solving skills.
• Hands on experience with CRM software and Account management systems, specifically Salesforce.
• Ability to develop and maintain effective working relationships with others and display strong communication skills with colleagues and client stakeholders.
• Self-motivated with the ability to manage time and resources effectively, meet deadlines and execute strategic objectives.
• Adheres to Palladin’s project methodology, while contributing to continuous process improvement.
• Leverages and adds to Palladin’s library of Best Practice and Success toolkits.
• Act with a high level of integrity, professionalism, and collaboration.
• Maintain a positive attitude and be eager to be successful.
• This is a remote position with location preference of metro-Atlanta, GA or East/Central time zone.

Compensation & Benefits

• Position is full-time, salaried with a strong variable compensation plan. Salary is commensurate with experience.
• 100% Company paid Employee coverage for Medical, Dental, Vision insurance
• 30% Company paid Dependent coverage for Medical, Dental, Vision insurance
• Employer paid Life and Short-Term Disability for the Employee
• 401k with company match
• Three (3) weeks of flexible, paid time off
• One (1) week of sick leave
• Ten (10) company-paid holidays
• Company shutdown during the last week of the year (subject to business conditions)
• And, more!

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