Job Description

The Practice Associate I (Orthopedic Surgery) is responsible for ensuring an exceptional patient experience during patient arrival, patient departure, patient interactions relating to registration and appointment scheduling as well as other administrative inquiries. The Practice Associate I is part of a team that delivers an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication.

Responsibilities :

• Greet patients and visitors and answer patient telephone calls.
• Review the daily and weekly schedule frequently to ensure accuracy of the visit provider, appointment duration, patient insurance participation status with the visit provider, visit reason, and visit type.
• Obtain all required registration and intake information from patients necessary for an efficient check-in process; verify and/or update any new insurance eligibility, benefits, or other information prior to the start of the patient appointment in the electronic health record (EHR); accurately indicate arrivals, cancellations, and no-shows in the EHR.
• Collect all time-of-service and past due payments prior to the start of the appointment. Settle cash drawer in the EHR on a daily basis.
• Coordinate and schedule office visits and procedures. Schedules ancillary services on behalf of patient and prepares requisitions.
• Communicates insurance participation, financial responsibility (if applicable) and time of service policy to patient population.
• Performs real-time insurance verification. Informs patient of insurance requirements for services provided.
• Performs other related duties as assigned.

Qualifications :

• High school diploma or equivalency is required.
• A minimum of 6 months’ relevant experience.
• Working knowledge/proficiency of Medical Terminology.
• Prior experience in EPIC is preferred.
• Bilingual in Spanish is a plus.

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