Job Description

Position Purpose:

This position is set in a fast-paced, time-sensitive environment and requires good problem solving skills, accuracy and attention to detail. An ideal candidate would enjoy working in a positive, team-oriented workplace. Responsible for all Digital Banking Products which include: ATM/Check Card operations, Online Banking Product operations, Branch Balancing, Tax Department operations, Cash Management operations, and ACH operations. Demonstrate Civista Bank's mission to improve the financial lives of our employees and shareholders, to make a difference in the communities that we serve.

Key Accountabilities:

• Daily processing and file submission of tax program entries and digital communications.
• Provide daily customer support for all online banking products to internal and external customers.
• Daily debit card processing and support including expediting card orders, card maintenance and the use of fraud monitoring software.
• Provide daily resolution of transactional concerns including Reg E disputes, reclamations and ACH returns.
• Daily and monthly reconciliation of ATM and branch general ledger's in addition to maintenance and the review of procedures for digital banking.
• All other duties as assigned and any activities that support the key accountabilities.

Qualifications, Knowledge and Skills:

• One to two years' experience in banking or financial services.
• High School Diploma or equivalent, with office administrative skills or certification.
• Strong customer service and problem solving skills and demonstrated ability to respond to inquiries with tact, diplomacy and patience.
• Exceptional organization, time management and follow-up skills. Excellent interpersonal skills and ability to communicate effectively with customers, bank employees and outside service providers.
• Knowledge of digital banking products.
• Ability to follow detailed instructions and a wide range of procedures requiring sound judgement.
• Must have proficient typing and computer skills, specifically Microsoft Word and Excel and the ability to navigate computer programs.
• Possess the ability and desire to be cross-trained on many different job duties within the department.

Physical Requirements:

• Ability to view computer screens and read reports for long periods of time.
• Ability to work under sometimes distracting work conditions.
• Ability to move files of up to 15 lbs.
• Ability to sit for long periods at a time.
• Ability to travel to attend meetings or training.

Pay Transparency Nondiscrimination Provision:

Equal Opportunity Employer EEOC M/F/D/V

This Position Description is not a complete statement of all duties and responsibilities comprising this position.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

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