Job Description

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Location: Dallas At EY, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

**Cyber Managed Services (CMS) Service Delivery Center Operations Sr. Manager TDR**

**Description:**

Cyber threats, social media, massive data storage, privacy requirements and continuity of the business as usual require heavy information security measures. You will belong to an international connected team of specialists helping our clients with their most complex information security needs and contributing toward their business resilience. You will be working with our Cyber Security Center to access the most sophisticated tools available to fight against cybercrime.

We will support you with career-long training and coaching to develop your skills. As EY is a global leading service provider in this space, you will be working with the best of the best in a collaborative environment. So whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

**Job Summary:**

Clients retain CMS to defend their environment and respond when threats are detected. As a CMS security professional, you will support to manage delivery of our TDR SOC team along with a globally connected team of security professional delivering 24x7 services from our US and Global service delivery centers.

**Key Responsibilities:**

* As TDR Operations Leader of the Dallas Cyber Center will be responsible for the Ops Center supervision of security staff and daily SOC operations. Reports directly to the CMS Service Delivery Leader based in Dallas.

* Lead a team of Operations Shift leads and Analysts focused on detection of cyber security events, management of detection infrastructure, and response to cyber security incidents

* Responsible for the strategic direction and daily operations related to IT security operations

* Establish Standard Operating Procedures for your L1, L2, and L3 Security Operation Center

* Develop a workflow model and implement standardized operating procedures (SOPs) for the incident-handling process that guides analysts through triage and response procedures

* Identify, track, and review relevant metrics to measure the efficiency and effectiveness of the IT Security program

* Analyze data to form proposals for improvements (e.g. implementation of new technology)

* Provide continuous security monitoring metrics on a regular basis to departmental and divisional leadership, allowing for clear indications of the performance

* Managing project planning, engagement administration, budget management, and successful completion of engagements

* Provide technical leadership, supervision, and guidance to Ops Shift leads and Analysts.

* Serves as organizational point person for business-critical incidents

* Coordinates operations and service level projections with GDS teams and provides high level QA of services rendered

* Coordinates with Cyber Engagement and Service Delivery teams regarding service performance ensuring TDR SOC team is satisfying requirements

* Manage individual and shift performance to consistently meet performance standards

* Manage recruitment, training, and development for security staffs

* Prepare and coordinate staffing schedules for the site; ensure that scheduling is handled effectively to meet Cyber Center requirements

* Business continuity and disaster recovery process integration

* Provide technical oversight for internal Lab / POC environment.

**To qualify, candidates must have:**

* Bachelor Degree in Computer Science, Mathematics, Engineering or other related area of study

* 10+ years of overall IT professional experience or 10+ years of work experience leading Information Security teams

* A military/government background is a plus

* Understanding of vulnerability management (VM) and application security (AppSec) management Preferred

* One security- related certification such as the CISSP, CISA, CISM, GIAC or other relevant certification required; non- certified hires are required to become certified within 1 year from the date of hire

* Project Management training/certification preferred

* Experience in managing or leading a SOC or MSSP environment is a plus.

* Quality Management (ITIL, Six Sigma, TQM, etc.) training/certification preferred

* Demonstrate excellent project management skills, inspire teamwork and responsibility with engagement team members, and use current technology and tools to enhance the effectiveness of deliverables and services.

* Foster an innovative and inclusive team- oriented work environment. Play an active role in counseling and mentoring junior consultants within the firm. Participate in research and provide recommendations for continuous improvement.

* Consistently deliver quality client services. Drive high- quality work products within expected timeframes and on budget. Monitor progress, manage risk and ensure key stakeholders are kept informed about progress and expected outcomes.

* Demonstrate and apply a thorough understanding of complex enterprise systems. Use knowledge of the current IT environment and industry trends to identify engagement and client service issues. Communicate with the engagement team and client management through written correspondence and verbal presentations.

* Ability to demonstrate analytical expertise, close attention to detail, critical thinking, logic, and solution orientation and to learn and adapt quickly

* Proven success in developing, implementing, sustaining, and enhancing enterprise information security and risk management programs.

* Strategy, efficient processes, automation, metrics and reporting

* Lead and mentor Ops Leads and Analysts

* Decision-making capabilities, with an ability to weigh the relative costs and benefits of potential actions and identify the most appropriate one

Ernst & Young LLP, an equal employment opportunity employer (Females/Minorities/Protected Veterans/Disabled), values the diversity of our workforce and the knowledge of our people.

CYBERFY22

**What we offer**

We offer a competitive compensation package where youll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, youll decide how much vacation time you need based on your own personal circumstances. Youll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.

Success as defined by you: Well provide the tools and flexibility, so you can make a meaningful impact, your way.

Transformative leadership: Well give you the insights, coaching and confidence to be the leader the world needs.

Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. Its yours to build.

**EY | Building a better working world**

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients

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