Customer Success Manager Job at Endzert, San Jose, CA

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  • Endzert
  • San Jose, CA

Job Description

Customer Success Manager

Endzert is seeking a highly motivated and results-driven Customer Success Manager to join our team. As a Customer Success Manager, you will play a critical role in driving customer satisfaction, retention, and growth. This is an entry-level, full-time, remote position that offers a unique opportunity to develop your skills and career in a dynamic and innovative company.

Responsibilities
  • Develop and execute strategic plans to ensure customer satisfaction, retention, and growth
  • Build and maintain strong relationships with customers through regular communication, proactive issue resolution, and timely escalation of concerns
  • Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure alignment and effective customer support
  • Identify and mitigate potential risks to customer satisfaction and retention, and develop strategies to address these risks
  • Analyze customer data and feedback to inform product development, marketing strategies, and customer success initiatives
  • Develop and maintain accurate records of customer interactions, issues, and resolutions
  • Meet or exceed customer satisfaction, retention, and growth targets, and contribute to the overall success of the company
Qualifications
  • 0-2 years of experience in customer success, account management, or a related field
  • Excellent communication, problem-solving, and time management skills
  • Proven ability to work effectively in a team environment and build strong relationships with customers and colleagues
  • Strong strategic planning and analytical skills, with the ability to interpret data and inform business decisions
  • Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and deadlines
  • High school diploma or equivalent required; bachelor's degree preferred
Benefits

As a full-time employee of Endzert, you will be eligible for a comprehensive benefits package, including:

  • Competitive salary and bonus structure
  • Comprehensive health, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Flexible paid time off and holidays
  • Opportunities for professional development and career growth
  • Remote work arrangement with flexible scheduling

Job Tags

Holiday work, Full time, Flexible hours,

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