Client Success Manager Job at Billhighway, United States

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  • Billhighway
  • United States

Job Description

Client Success Manager
Empowering Our Clients

Billhighway puts powerful solutions in the hands of hundreds of thousands of users of Billhighway , Chapter Spot , greekbill , and Impexium software suites. Our vision is to provide powerful solutions that help our non-profit clients improve the world.

Why people love working here:
  • Focus on personal and career development.
  • Competitive salary, benefits, and other forms of compensation.
  • Fresh approaches to using familiar skill sets and areas of expertise.
  • Caring, capable leaders.
  • Thriving culture powered by hybrid and remote team members.
  • Our vision: Provide powerful solutions that help our non-profit clients improve the world.
  • Our core values: Initiative, Collaboration, Reliability and Stewardship.
This role: A day and week in the life…
  • Manage a portfolio of fraternal clients throughout their lifecycle including onboarding, configuration optimization, training and proactively driving client adoption, retention and expansion.
  • Conduct regular business reviews and health checks across multiple stakeholder levels (i.e., C-Suite, VP, Director) to drive satisfaction and desired business outcomes.
  • Develop success plans that outline client critical success factors, metrics for success, potential issues, and detailed recommendations.
  • Identify, nurture, and upsell opportunities by aligning our suite of products and services to our clients’ evolving use cases and needs.
This role: You will be successful in this role if you…
  • Earned a bachelor’s degree in business, information systems, or related field.
  • Worked a minimum of 2 years in a client success management role managing a dedicated book of business, ideally in a B2B SaaS or technology company. Fraternal experience is a plus.
  • Have a minimum 2+ years of Salesforce experience configuring the platform utilizing best practices. (Salesforce certification preferred but not required).
  • Can command the room when dealing with various stakeholders to show transformational value, turn a troubled client situation around, or optimize the solution based on their leading pain point.
  • Are well-organized, with high attention to detail and the ability to prioritize and time manage the successful execution.
Eligible candidates reside in one of these states: DC, FL, ID, IL, IN, MD, MI, MN, NC, NH, NJ, OH, PA, SC, TN, TX, VA, WV.
Your interest is safe with us!
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Job Tags

Full time,

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