Chief of Staff Job at Knot, New York, NY

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  • Knot
  • New York, NY

Job Description

About Knot

Knot's mission is to empower consumers and businesses alike with connected merchant and banking experiences. Knot is like "Plaid for merchant connectivity." We are building the platform connecting merchants to the many applications that consumers and businesses interact with everyday. Our flagship product allows consumers to instantly update & manage their cards on file with online merchant accounts (e.g. Netflix or PayPal). We are building many new products on top of our novel merchant connectivity platform and we hope you choose to come build them with us!

Founded in 2021, Knot was founded by two brothers - Rory and Kieran O'Reilly - and today powers connected online payment experiences for hundreds of thousands of consumers. Companies like Current, BILT, and Fizz choose to embed Knot's SDK in their apps to power best-in-class experiences for their customers.

Knot is proudly backed by a select group of investors, including Nava Ventures, 8VC, American Express, Plaid, and co-founders & CEOs of prominent companies like Twitter, Warby Parker Allbirds, Casper, Intercom, Deel, Italic, DraftKings, and many more, along with Lydia Jett of SoftBank Group.

Working at Knot

We're a world-class team hailing from all over the globe with the vast majority of the company in engineering roles. We are looking to further solidify our presence in NYC to be at the heart of the financial services ecosystem.

Our team is relentlessly focused on building for our customers and every member of the financial services ecosystem. We take our work seriously and have fun while doing it. Both are equally important.

What you'll do
  • Work directly with Rory - Knot's CEO - to get done whatever needs to get done. You will be asked to execute projects ranging from "ensuring there are always snacks in the office" to "managing Knot's board of directors."
  • Join CEO in meetings, calls, and at events, as well as in some cases attend in his stead.
  • Extend CEO's reach, impact, and clarity of communication throughout the company.
  • Select responsibilities may include:
    • Coordinate and follow up with key individuals on CEO's behalf (e.g. employees, customers, investors, and candidates) via email, calendar, and Slack.
    • Arrange in-office events in Knot's beautiful 4,000 sq. ft. NYC office (Flatiron).
    • Coordinate CEO's attendance at conferences and events in NYC and across the country.
    • Spearhead hiring for certain roles on Knot's teams.
    • Create deliverables for important lines of communication and projects, both internal to the company and externally (e.g. decks, write-ups, research, etc.)
    • Lead key projects that may otherwise not have a clear home in the company.

What you'll need to get the job done
  • 4+ years of experience in business, product, or other strategic roles.
  • Extremely low ego.
  • Strong business acumen.
  • Outstanding discretion and ability to build trust with those around you.
  • Scrappiness and a general ability to plow through walls to get things done.
  • Impeccable organization and follow through.
  • Capacity to be precise in everything you do.
  • High degree of professionalism.
  • Ability to craft strong decks and other written deliverables (e.g. document, tweet, LinkedIn post, event material, etc.).
  • General commitment to be in Knot's NYC office most days of the work week.

Nice to haves
  • Experience at a high growth startup
  • Experience in fintech or payments

What we offer
  • Interesting and challenging work
  • Competitive base salary + generous early employee equity + benefits
  • 100% medical, dental, and vision insurance coverage for you and your dependents (U.S.)
  • Unlimited PTO
  • Parental leave
  • Beautiful NYC office in the heart of Flatiron

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